GEM Healthcare Services has a core staff of 7 people and about 100 service providers in the field. Since 1994, GEM has been delivering quality home care services to private patients and professional support staff to Ottawa hospitals. One of their challenges was managing hundreds of documents required for Ontario Home Care Accreditation. They decided to get certified to ISO 9001:2008 to replace their Accreditation. By putting their existing documents into the Simplify ISO framework, they were able to make document control much easier and make their procedures and forms available to the field staff.

Kilmarnock Enterprise has about 80 employees in two locations, most of whom work at industrial client sites doing repairs and installations that Kilmarnock has designed and fabricated. They also do design, machining and service work for a wide variety of industrial businesses. An organization like Kilmarnock always faces challenges around keeping track of myriad documents associated with the projects that they deliver: design, fabrication, machining and service delivery. They use hard copies in job files for much of the tracking, but are benefitting from having blank forms and procedures all in one place. With 80 employees, it was not always possible for them to get to a file drawer to retrieve a procedure or form. Now they can access them with any mobile device.