ISO Integrated Management System Implementation Training – ISO 9001, 14001 & 45001
The Training Program runs for 16 weeks with two 1/2 day sessions each week or 32 weeks with one 1/2 day session per week. The training covers all the clauses of ISO 9001:2015, ISO 14001:2015 and ISO 45001 in detail so the participants will gain a thorough knowledge of these Standards and how they can integrate the requirements into their organization.
Participants earn 2 Certificates:
- Certified Internal Auditor
- Certified Management System Specialist
Session Details and Program Overview
The training follows this path concurrently for all three Standards:
Group Training Session #1 – Intro and Overview
- 1 Week Case Work
Group Training Session #2 – Operations: Planning, Customer Requirements, Design, Purchasing and Non-conforming Outputs
- 1 Week Case Work
- 2 One-on-One Coaching Sessions
Group Training Session #3 – Risk and Opportunity Management
- 1 Week Case Work
- One-on-One Coaching Sessions
Group Training Session #4 – Resources: People, Infrastructure and Work Environment
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #5 – Resources: Documented information
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #6 – Leadership
- 1 Week Case Work
- One-on-One Coaching Session
Group Training Session #7 – Performance Evaluation – Measurements
- 1 Week Case Work
- 2 One-on-One Coaching Sessions
Group Training Session #8 – Performance Evaluation – Internal Audits
- 1 Week Case Work
- 2 One-on-One Coaching Sessions
Group Training Session #9 – Internal Audits (continued) and Management review of Results
- 1 Week Case Work
- 2 One-on-One Coaching Sessions
Group Training Session #10 – Improvement –Root Cause Analysis and Corrective Action
- 1 Week Case Work
- 2 One-on-One Coaching Sessions
Group Training Session #11 Process Analysis and Improvement
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #12 Developing an ‘Environmental Culture’ and a ‘Quality Culture’
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #13 Employee involvement
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #14 – Registration and Audit Readiness
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #15 – Final Assessment of Implementation – second Management Review
- 1 Week Case Work
- 1 One-on-One Coaching Session
Group Training Session #16 – Preparation for Stage 1 Audit by Accredited Registrar
- Final Evaluation of Case Work – Certification of Trainee
Total Course Calendar – 16 weeks (this can be modified to meet your requirements, but the content will still be covered)
Module 1 – ISO 9001/14001/45001 Introduction and Overview
- Course Overview – participants’ personal objectives and their respective roles
- Using the QMS/EMS/OHS Integrated Management System (IMS) as a Tool for Improvement
- ISO 9001/14001/45001Overview – focus on the application at your organization
- Defining Organizational Purpose and Direction [4.1, 4.2, 4.3]
- Context
- Understanding Stakeholders
- Understanding Stakeholder Requirements/Expectations
- Defining the Scope of the Management System
Defining the Purpose of your organization from the customer’s point of view (https://subscription.vanguard-method.com/how-to-study/step-1-purpose-in-customer-terms/)
Case Work
- Define Processes – workflow overview with environmental aspects identified on the process map
- Define Scope of the Integrated Management System (IMS)
- Define Stakeholders and Expectations
- Define purpose from the customer’s perspective – what do they ‘expect’?
Learning Outcomes
- Clear Understanding of Intent and Direction of ISO 9001/14001/45001
- Identifying characteristics of the organization’s context
- Recognition of Various Stakeholders and their Distinct Requirements/Expectations
- Defined Stakeholders, Requirements and Scope for your Organization
- What are customers asking for when they contact you? What matters to your customers? Where in the system does ‘demand’ appear?
- Identify how your organization creates value for customers
Module 2 – Operations: Planning, Customer Requirements, Design, Purchasing and Non-conforming outputs
- Operational planning [8.1]
- Managing and reducing risk [8.1.2]
- Managing change [8.1 para 2]
- Customer requirements and handling changes [QMS 8.2.1 – 8.2.4]
- Determining requirements and capacity
- Changes to orders
- Emergency Preparedness and Response [8.2 – EMS/OHS]
- Design and Development [8.3 – QMS only]
- Control of Externally Provided Products and Services [8.4]
- Outsourced Processes
- Supplier/Contractor Controls
- Purchasing Information
- Product/Service Realization and Release [8.5, 8.6 – QMS]
- Control of Nonconforming Outputs [8.7 – QMS]
Case Work
- Identify Gaps in: Operational planning, determining customer requirements, design, purchasing and production
- Create appropriate methods to close operational gaps – review document controls during this case work
- Review and revise ‘Environmental aspects’ [6.1.2, 8.1.2] matrix or equivalent information
- Review and revise ‘OHS Hazards’ [6.1.2, 8.1.2] matrix or equivalent information
Learning Outcomes
- Clear understanding of ISO 9001/14001/45001clauses and requirements related to ‘Operations’ including requirements related to environmental aspects
- Recognition of the alignment between LAR-MEX’s processes and ISO 9001/14001/45001 requirements
- Identification of ISO 9001/14001/45001 requirements not currently addressed by your processes
Module 3 – Risk and Opportunity Management
Risk and Opportunity Management [6.2]
- Defining Objectives
- Assessing current methods for identifying risks and opportunities [6.1.1]
- Environmental aspects (EMS) and Health and Safety hazards (OHS) [6.1.2]
- Determining legal and regulatory compliance requirements [6.1.3]
- Establishing Quality, EMS and OHS objectives [6.2]
- Action plan requirements for meeting objectives [6.2.2]
Case Work
- Define Company Risks and opportunities
- Determine applicable legal and regulatory requirements
- Set suitable (SMART) goals
- Create action plans to meet goals
Learning Outcomes
- Risk Assessment completed
- Understanding the relationship between Goals, Setting Objectives and Defining Risks
- Legal requirements identified and method to access them put into place
Module 4 – Resources: People, Infrastructure and Work Environment
Resources
- Providing competent people [7.1, 7.2]
- Infrastructure [QMS 7.1.3]
- Work Environment [QMS 7.1.4]
- Calibration [QMS 7.1.5]
- Awareness [7.3]
- Communication – internal and external [7.4]
Case Work
- Assess current method for providing competent people
- Determine adequacy of infrastructure
- Review all aspects of current Work environment
Learning Outcomes
- Understand the importance of using competent people
- Understand the current state of the infrastructure
- Realize the impact that the work environment has on productivity and safety.
Module 5 – Resources: Documented Information
- General requirements for documentation [7.5]
- Creating and updating [7.5.2]
- Control of documented information [7.5.3]
- Alternative forms of documented information for improved understanding and ease of maintenance
Case Work
- Assess current method for managing documented information
- Determine adequacy of document and record control
- Review all aspects of current types of documents and consider alternatives
Learning Outcomes
- Understand the importance documented information
- Understand the current state documents and records and their management
- Realize the impact that efficiency of document management has on operations
Module 6 – Leadership
Leadership’s Role in the IMS [5.1, 5.2]
- Commitment to the IMS
- Communication
- Customer Focus (9001 only)
- Defining the Quality, Environmental and OHS Policies [5.2]
- Identifying different Management requirements for EMS and OHS [5.1]
- Organizational structure [5.4]
- Leadership’s view of ‘Demand’.
- Leadership’s understanding of ‘Failure demand’
Case Work
- Define Quality, EMS and OHS Policies
- Outline Business Priorities/Goals
- Define in terms of possible Quality, EMS and OHS Objectives
- Consider current organizational structure
- Review current worker participation levels
Learning Outcomes
- Understanding of Leadership’s role in ISO 9001/14001/45001
- Understanding the relationship between Goals, Setting Objectives and Defining Risks
- Defined Policy and Objectives relating to LAR-MEX’s Organizational Goals
- Requirements related to worker participation are understood among management
Module 7 – Performance Evaluation: Measurements
Performance Evaluation [9.1]
- Customer Satisfaction [QMS 9.1.2]
- Monitoring and Measurement [QMS 9.1.3, EMS/OHS 9.1.1]
- Evaluation of Compliance [EMS/OHS 9.1.2]
- Updating of Risks/Opportunities
Case Work
- Review Current measurement and analysis methods
- Determine (or arrange to have determined) degree of Legal compliance
- Identify opportunities for improvement of risk management
Learning Outcomes
- Understanding of the requirements for measurements in QMS
- Understanding of the legal requirements required for a safe work environment
- Recognition of options relating to gathering and analyzing performance information
- Development of tracking tools for process performance as it relates to Quality, Environmental and OHS performance
Module 8 – Performance Evaluation: Internal Audits [9.2]
Internal Audits [9.2]
- Fundamentals of auditing – planning, performing, reporting and attributes of good auditors (ISO 19011 as reference)
- Internal Audit Procedure – understanding of current procedure
- Auditing by Process and Auditing by Objectives
- Auditing by Risk/Objective/Performance
- Interview techniques
- Documenting results
- Communicating results
- Logging reports and results
- Audit follow-up activities
Case Work
- Assess your Internal Audit Process for conformance to the requirements of ISO 9001/14001/45001
- Conduct Internal Audits of each process including an audit of EMS and OHS requirements
Learning Outcomes
- Understanding Internal Auditing based on Risk/Objectives/Performance
- Revision of LAR-MEX’s Internal Audit Process if required
- Requirements for Internal Audits and the value of Internal Audits
Module 9 –Internal Auditing [9.2] and Management Review [9.3]
Internal Audits – continued (continue to apply learning) [9.2]
- Coaching and mentoring during continuing audit activities
- Coaching of ‘Management Review’ activity and training on evaluation of the effectiveness of the Integrated Management System
Case Work
- Continue Internal Audit Process until completion
- Conduct Internal Audits of each process including an audit of EMS/OHS requirements
- Prepare for Management Review to include requirements for both QMS, EMS and OHS
Learning Outcomes
- Understand Internal Auditing based on Risk/Objectives/Performance
- Be prepared to perform Management Review for the Integrated System
- Completed Internal Audits and Management Review [9.2 & 9.3]
Module 10 – Improvement [10] – Root Cause Analysis and Corrective Actions
Opportunities for Improvement [10]
- Customer Satisfaction [QMS 9.1.2, 8.2.1], Environmental performance [EMS 9.3.d)] and OHS performance [OHS 9.1]
- Monitoring and Measurement [9.1]
- Evaluation of Compliance [EMS 9.1.2, OHS 9.1]
- Audits – Internal [9.2] and External (Registrar, customers, regulatory bodies)
- Management Review [9.3]
Case Work
- Review Current methods for identifying opportunities for improvement
- Identify opportunities for improvement of risk management
- Development of tracking tools for process performance as it relates to Quality, EMS and OHS if needed
Learning Outcomes
- Understanding of the requirements for improvement to the effectiveness of the management system
- Understanding of the requirements for monitoring and measurement of QMS, EMS and OHS factors
- Recognition of options relating to gathering and analyzing performance information
Module 11 –Process Analysis and Improvement
Identify projects for Improvement Activities
- Based on performance evaluation [9.1]
- Structured plan (template) for managing an improvement activity
- Resources
- Personnel
- Time line
- Success measures
Case Work
- Identify an area of weakness that could benefit from an improvement project
- Create the action plan [Use 6.2.2 as a guide]
- Prepare to implement the action plan
Learning Outcomes
- Understand the value of ‘Improvement’
- Be able to plan an improvement project
Module 12 – Developing an Environmental Culture
Determine the characteristics of an ‘Environmental Culture’
- Assess current awareness/commitment
- Review Context [4, Annex A.4.1]
- Does the IMS support an ‘Environmental Culture’ and a ‘Health and Safety Culture? [Annex A.4.4]
- Does Leadership encourage an ‘Environmental Culture’ and an Occupational Health and Safety Culture? [Annex A.5.1]
- Is the EMS Policy conducive to an ‘Environmental Culture’? [Annex A.5.2]
- Is the OHS Policy conducive to an ‘OHS Culture’? [Annex A.5.2]
- Success measures [A.9.1]
Case Work
- Assess the commitment to the environment
- Determine whether the current IMS supports and environmental, OHS and quality culture
- Prepare make recommendations to strengthen the culture to create more focus on LAR-MEX’s environmental impacts and OHS conditions, both positive and negative (EMS/OHS)
- Determine whether focus on the environment and worker safety would have any impact on customer focus
Learning Outcomes
- Understand the meaning of and existence of ‘Culture’
- Be able to plan a culture awareness campaign with the intention of strengthening the Quality and Safety cultures at LAR-MEX
Module 13 – Employee Involvement
Employee Engagement [QMS 5.1.1 h), EMS 5.1 g), OHS 5.1 k-m)]
- Assess current awareness/commitment of Management with regards to employee engagement
- Has an acceptable level of ‘Awareness’ [7.3] been achieved?
- Is an acceptable form of ‘Communication’ [7.4] taking place?
Case Work
- Establish a method to measure the level of Awareness and Communication
- Create the action plan to improve the levels above [Use 6.2.2 as a guide]
- Prepare to implement the action plan
Learning Outcomes
- Understand how to measure ‘Awareness’ and ‘Communication’
- Make the link between ‘Competence, Awareness and Communication
- Understand how these 3 requirements apply to ‘persons working under the control of the organization’
Module 14 –Registration and Audit Readiness
Preparation Requirements for Registrar visit for Stage 1 Audit
- Review of registrar requirements for your organization
- Coordination and planning for your external audit
Case Work
- Prepare all participants for the audit
Learning Outcomes
- Be able to prepare everyone for the Stage 1 Audit
Module 15 – Final Assessment of Implementation – second Management Review
Complete projects suggested as outputs from the first Management Review [QMS 9.3.3, EMS/OHS 9.3]
- Structured plan for managing an improvement activity
- Resources
- Personnel
- Time line
- Success measures
Case Work
- Review commitments made in the first Management Review
- Identify any further action required
- Prepare to implement the action plan
Learning Outcomes
- Understand the cycle of ‘Management Review’ and follow-up
- Communicate findings from Management Review to appropriate Interested Parties
- Carry out necessary adjustments and follow-up
Module 16 – Preparation for Stage 1 Audit by Accredited Registrar
Identify requirements for Registrar visit for Stage 1 Audit
- Review of registrar requirements for your organization
- Coordination and planning for your external audit
Case Work
- Prepare all participants for the audit
Learning Outcomes
- Be able to assess how well everyone is prepared for the Stage 1 Audit and close any gaps